Reference Services Wordle

Reference Education Training – ORE Online

Ohio Reference Excellence (ORE) Professional Development Training

The Ohio Library Council provides reference education training to improve the quality of reference services at public libraries throughout Ohio.

Ohio Reference Excellence (ORE) Online is comprised of six self-paced training modules that cover many aspects of the reference process. If you’re new to library reference, you can work through all of the modules in order or you can jump to the modules you need as a refresher.

ORE Online examines many elements of the reference process and is comprised of six training modules. Each module includes resource links, exercises and quizzes. The modules are designed for you to work through at your own pace. After you complete a module, be sure to take the quiz and print your certificate.

Module 1: Introduction

Module 2: The Reference Interview

Module 3: Communicating with Patrons

Module 4: Resource Strategies

Module 5: Resources

Module 6: Ethics

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