Digital Literacy Resources The following resources are recommended for library customers but they proved to be valuable for front-line staff. Considering the overwhelming number of computer and web applications available, staff need the ability to review tutorials so they can...
The learning and training programming resources listed on this page are useful for beginners and more experienced staff. Public Libraries are seeing large growth in customers attending programs and in order to ensure staff develop the necessary skills for excellent...
The Reference Interview Defined The reference interview is the process that determines the information needs of the customer. The aim of the interview is to translate the patron’s questions into one that can be answered with the library’s resources. Video:...
Many library associations and organizations provide online e-Learning courses and webinars. Please click on an link and you will be directed to the organization’s online webinars. ABLE Online Courses Developed by staff of the Idaho Commission for Libraries, the free,...
